Return and Refund Policy

Days Hotel Dhaka 69 Suhrawardy Avenue, Baridhara Diplomatic Zone, Dhaka 1212, Bangladesh Effective Date: 1 August 2026 Last Updated: 1 August 2026

1. Overview

Days Hotel Dhaka (“the Hotel”, “we”, “us”) is committed to fair and transparent policies for all our guests. This Return and Refund Policy sets out the conditions under which cancellations are accepted, refunds are processed, and charges apply for no-shows and early departures.

This policy applies to all direct bookings made through:

• The Hotel website at dayshotelbd.com
• Direct telephone or email reservations with the Hotel

Important: Bookings made through Online Travel Agencies (OTAs) such as Booking.com, Expedia, or Agoda are subject to the cancellation and refund policy of that platform. Please review the terms applicable to your OTA booking separately. The Hotel cannot override or modify OTA booking policies.

2. Cancellation Policy

2.1 Standard Rate Bookings — Free Cancellation

For bookings made under our Standard (Flexible) Rate, the following cancellation terms apply:

Example: If your check-in date is Wednesday at 14:00, a cancellation submitted before 14:00 on Monday incurs no charge. A cancellation submitted on Tuesday incurs a one-night penalty.

2.2 Non-Refundable Rate Bookings

Where a booking has been made under a Non-Refundable Rate (typically offered at a discounted price), the booking is not eligible for cancellation or modification after confirmation. The full booking amount is charged regardless of when the cancellation is made.

Non-refundable bookings are clearly identified at the time of booking. Guests who select a Non-Refundable Rate do so with full knowledge that no refund will be issued under any circumstances, including illness, travel disruption, or change of plans.

2.3 Special Event & Conference Rates

Bookings made in conjunction with a specific event, conference, corporate block booking, or group arrangement may be subject to separate cancellation terms set out in the relevant Group or Events Agreement. Those terms take precedence over this policy where they conflict.

3. How to Cancel a Booking

3.1 Direct Bookings

To cancel a booking made directly with the Hotel, contact us by any of the following methods:

• Email: reservation@dayshotelbd.com (recommended — provides written record)
• Phone: +8801975006314 (Reservations)
• Phone: +88 02-58810630 (Front Desk)

Cancellations made by telephone must be followed up in writing by email for your records. The Hotel will provide a written cancellation confirmation within 3 business days of receiving a valid cancellation request.

3.2 Cancellation Reference

All cancellations will be assigned a cancellation reference number. Please retain this for your records. No refund can be processed without a valid cancellation reference.

3.3 OTA Bookings

If your booking was made through an OTA, you must cancel through that platform directly. The Hotel cannot cancel or modify OTA bookings on behalf of guests.

4. No-Show Policy

A no-show occurs when a Guest fails to arrive on the confirmed Check-in Date without prior cancellation notice.

In the event of a no-show:

• The full booking amount for the entire stay will be charged to the payment method provided at the time of booking.
• The room reservation will be released after 20:00 on the Check-in Date unless the Hotel has been notified of a late arrival.
• No refund will be issued for no-show bookings.

If you anticipate a late arrival, please notify the Hotel by telephone or email as early as possible. Late arrival notification does not constitute a cancellation and the booking will be held accordingly.

5. Early Departure Policy

If a Guest checks out before the confirmed Check-out Date:

• A minimum of 48 hours’ advance notice is required to avoid an early departure charge.
• Without sufficient notice, the Hotel reserves the right to charge the room rate for the remaining nights of the original booking.
• Early departure fees will be charged to the credit card or payment method on file.
• Where a guest departs early due to circumstances within the Hotel’s control (e.g. a confirmed room maintenance issue), no early departure charge will apply.

6. Refund Process

6.1 Eligibility

A refund is due when:

• A booking is cancelled within the free cancellation window under a Standard Rate (see Section 2.1)
• An overcharge or duplicate charge has occurred
• The Hotel has cancelled a booking (see Section 7)
• A refund has been expressly agreed in writing by Hotel management

6.2 Refund Method

Refunds will be returned using the same payment method used at the time of booking:

6.3 Refund Timelines

Once a refund has been approved and processed by the Hotel, the following timelines apply:

The Hotel initiates refunds promptly upon approval. Processing times beyond the Hotel’s control (card issuers, banking clearing) are not the Hotel’s responsibility. If a refund has not been received within 14 business days of the Hotel’s processing confirmation, please contact your bank or card issuer before contacting us.

6.4 Refund Currency

All refunds are processed in Bangladeshi Taka (BDT). Where the original booking was made in USD, the refund will be processed at the exchange rate applicable on the date of the refund. Any foreign exchange fluctuation between booking date and refund date is not the responsibility of the Hotel.

6.5 Partial Refunds

Partial refunds may be issued where:

• A multi-night booking is partially cancelled within the allowable window
• A room downgrade or change has been agreed by both parties in writing
• A specific credit has been agreed by Hotel management

7. Hotel-Initiated Cancellations

In exceptional circumstances, the Hotel reserves the right to cancel a confirmed booking. These circumstances include but are not limited to:

• Overbooking due to a system error
• Force majeure events (natural disaster, government order, pandemic)
• Payment failure where the Guest has not resolved the issue within 48 hours of notification
• Breach of these Terms or the Hotel’s Guest Conduct Policy

In the event of a Hotel-initiated cancellation:

• The Guest will be notified in writing as promptly as possible
• A full refund of any amounts paid will be processed within 7 business days
• Where possible and at the Guest’s preference, the Hotel will endeavour to arrange comparable alternative accommodation at no additional cost to the Guest
• The Hotel’s liability is limited to the full refund of amounts paid and does not extend to consequential losses (e.g. non-refundable flights or travel costs)

8. Modifications to Existing Bookings

8.1 Date Changes

Requests to change the check-in or check-out date of an existing booking are subject to room availability and the rate applicable on the new dates. Date changes are not guaranteed.

8.2 Room Upgrades & Downgrades

Room upgrades are subject to availability and may be subject to a rate difference. Downgrades to a lower room category after confirmation will be treated as a partial cancellation; cancellation charges may apply to the original room rate.

8.3 How to Request a Modification

All modification requests must be submitted in writing to: Email: reservation@dayshotelbd.com Phone: +8801975006314

Modifications are confirmed only upon written confirmation from the Hotel.

9. Presidential Suite Bookings

Given the exclusive nature of the Presidential Suite (the only such room in the Hotel), the following additional terms apply:

• All Presidential Suite bookings require a non-refundable deposit of at the time of confirmation.
• Cancellation of a Presidential Suite booking with more than 7 days’ notice: deposit is forfeited; no further charge.
• Cancellation with less than 7 days’ notice: the full booking amount is charged.
• All Presidential Suite bookings must be confirmed directly with the Reservations team — online booking is not available for this room category.

10. Disputes & Complaints

If you believe you have been charged incorrectly, or have not received a refund to which you are entitled:

1. Contact the Hotel first: Email reservation@dayshotelbd.com with your booking reference, the amount in dispute, and supporting documentation. We will respond within 3 business days.
2. Escalate to management: If the matter is not resolved to your satisfaction, request escalation to the General Manager in writing.
3. Chargeback / Card Dispute: You may have the right to raise a chargeback with your card issuer if a charge is unauthorised or if a confirmed refund has not been received. The Hotel will cooperate fully with any legitimate card dispute process.

11. Contact

For all cancellation and refund enquiries:

Days Hotel Dhaka — Reservations Team 69 Suhrawardy Avenue, Baridhara Diplomatic Zone, Dhaka 1212, Bangladesh Phone: +8801975006314 Email: reservation@dayshotelbd.com Hours: Available 24 hours, 7 days a week

This Return and Refund Policy was last reviewed and updated on 1 January 2025.