Days Hotel Dhaka 69 Suhrawardy Avenue, Baridhara Diplomatic Zone, Dhaka 1212, Bangladesh Effective Date: 1 August 2026 Last Updated: 1 August 2026
1. Introduction
These Terms and Conditions (“Terms”) govern your booking, visit, and use of all services provided by Days Hotel Dhaka (“the Hotel”, “we”, “us”, “our”), located at 69 Suhrawardy Avenue, Baridhara Diplomatic Zone, Dhaka 1212, Bangladesh, and our website at dayshotelbd.com (“the Website”).
By making a reservation, checking in to the Hotel, using the Website, or accessing any of our services, you (“the Guest”, “you”, “your”) agree to be bound by these Terms in full. If you do not agree to these Terms, you must not make a booking or use our services.
The Hotel is operated by Days Hotel Dhaka, a company registered in Bangladesh.
2. Definitions
- “Booking” means any confirmed reservation made for one or more rooms or services at the Hotel.
- “Check-in Date” means the date on which the Guest is scheduled to arrive at the Hotel.
- “Check-out Date” means the date on which the Guest is scheduled to depart from the Hotel.
- “Rate” means the price payable per room per night as confirmed at the time of booking.
- “Guest” means any individual who makes a booking or stays at the Hotel.
- “OTA” means Online Travel Agency (e.g. Booking.com, Expedia, Agoda).
- “Services” means all accommodation, dining, wellness, event, and ancillary services provided by the Hotel.
3. Reservations & Bookings
3.1 Making a Booking
Bookings may be made through:
- The Hotel’s official website at dayshotelbd.com
- Direct contact via telephone: +88 02-58810630 or +8801975006314
- Email: reservation@dayshotelbd.com
- Authorised Online Travel Agencies (OTAs) including Booking.com, Expedia, and Agoda
3.2 Booking Confirmation
A booking is confirmed only upon receipt of a written confirmation from the Hotel by email or other written communication. Verbal reservations are not binding until confirmed in writing.
3.3 Accuracy of Information
You are responsible for ensuring that all information provided at the time of booking — including guest names, contact details, arrival and departure dates, and any special requests — is accurate and complete. The Hotel accepts no liability for errors arising from inaccurate information provided by the Guest.
3.4 Special Requests
Special requests (e.g. high floor, specific bed type, dietary requirements) will be accommodated subject to availability and cannot be guaranteed. The acceptance of a special request does not form part of the contract.
3.5 Third-Party Bookings
Where a booking is made through an OTA or travel agent, the terms and conditions of that third party may also apply. The Hotel is not responsible for errors, cancellations, or policy differences applied by third-party platforms.
4. Rates, Pricing & Taxes
4.1 Room Rates
All room rates displayed on the Hotel’s website are expressed on a per-room, per-night basis unless otherwise stated, and are in United States Dollars (USD) or Bangladeshi Taka (BDT) as specified.
4.2 Taxes & Service Charges
All rates on the Hotel website are marked “++” which denotes prices exclusive of applicable Value Added Tax (VAT) and Service Charge. The applicable rates are:
- VAT: 15% applicable to hotel stays in Bangladesh
- Service Charge: Hotel’s standard service charge
The total amount inclusive of taxes and service charges will be displayed at the time of booking confirmation.
4.3 Rate Changes
Rates are subject to change without notice until a booking is confirmed. A confirmed booking locks the agreed rate for the duration of the booked stay.
4.4 Inclusions
Unless otherwise stated, the following are included in all room rates:
- Complimentary international breakfast buffet at AMRIT restaurant
- Complimentary high-speed Wi-Fi in all rooms and public areas
- Complimentary airport transfer (one pick-up and one drop-off per stay)
- Complimentary private parking on-site
5. Payment Terms
5.1 Accepted Payment Methods
The Hotel accepts the following payment methods:
- Major credit cards (Visa, Mastercard, American Express)
- Debit cards
- Bank transfer (by prior arrangement — contact reservations)
- Cash in BDT or USD at the Hotel front desk
- Payments processed through authorised OTA platforms
5.2 Payment at Check-in
Unless prepayment is required under the specific rate booked, the balance of the room rate plus applicable taxes and any additional charges will be payable upon check-in or check-out as agreed at the time of booking.
5.3 Pre-authorisation
The Hotel reserves the right to pre-authorise the Guest’s credit or debit card at the time of check-in for the full estimated cost of the stay plus an incidental deposit to cover any additional charges incurred during the stay.
5.4 Currency
All transactions processed at the Hotel are in Bangladeshi Taka (BDT). Where USD rates are displayed, the applicable exchange rate at the time of payment will be applied.
6. Check-in & Check-out
6.1 Check-in Time
Standard check-in time is 14:00 (2:00 PM) Bangladesh Standard Time (BST).
6.2 Check-out Time
Standard check-out time is 12:00 (12:00 PM) Bangladesh Standard Time (BST).
6.3 Early Check-in & Late Check-out
Early check-in and late check-out are available subject to room availability and may be subject to an additional charge. Requests must be made in advance through the reservations team. Early check-in before 11 AM.
6.4 Check-in Requirements
All Guests must present a valid government-issued photo identification document (passport, national ID card, or equivalent) at check-in. Foreign nationals must present a valid passport and, where applicable, a visa.
6.5 Minimum Age
The primary Guest making a booking and checking in must be at least 18 years of age. The Hotel reserves the right to refuse check-in to individuals who cannot provide proof of age.
7. Room Occupancy
7.1 Maximum Occupancy
Room occupancy must not exceed the maximum number of guests specified for each room category:
- Standard Single Room: maximum 2 guests
- Super Deluxe Room: maximum 2 guests
- Premium Room: maximum 2 guests
- Premium Twin Room: maximum 2 guests
- Junior Suite: maximum 2 guests
- Presidential Suite: maximum 3 guests
Additional guests beyond the stated maximum will not be permitted without prior written approval and may be subject to additional charges.
7.2 Visitors
Guests may receive visitors in the Hotel’s public areas (lobby, restaurants, lounge). Visitors are not permitted in guest rooms beyond the stated maximum occupancy unless prior written permission has been obtained from Hotel management.
8. Guest Conduct & Hotel Policies
8.1 General Conduct
All Guests and visitors are expected to conduct themselves in a manner that does not disturb other guests, damage Hotel property, or violate any applicable laws of Bangladesh. The Hotel reserves the right to ask any Guest or visitor to leave the premises immediately if their conduct is deemed disruptive, offensive, or unlawful.
8.2 Smoking Policy
The Hotel operates a non-smoking policy throughout all indoor areas including rooms, corridors, dining venues, and event spaces. Designated smoking areas are available outside the building. A deep-cleaning fee will be charged to the Guest’s account if evidence of smoking in a non-designated area is found.
8.3 Noise & Disturbance
Quiet hours are observed between 23:00 and 07:00 BST. Guests are requested to keep noise levels reasonable at all times. The Hotel reserves the right to terminate a booking without refund in the event of persistent noise disturbance.
8.4 Pets
Pets are not permitted in any area of the Hotel unless they are registered assistance animals. Guests with registered assistance animals must inform the Hotel at the time of booking.
8.5 Prohibited Items & Activities
The following are strictly prohibited on Hotel premises:
- Illegal substances or controlled drugs
- Weapons of any kind
- Trafficking or exploitation of any persons
- Commercial solicitation without prior written approval from Hotel management
- Any activity that violates the laws of Bangladesh
9. Damage & Liability
9.1 Damage to Property
Guests are liable for any damage caused to Hotel property, fixtures, fittings, or equipment during their stay, whether caused by the Guest or any visitor of the Guest. The cost of repair or replacement will be charged to the Guest’s account.
9.2 Loss of Personal Property
The Hotel accepts no liability for the loss, theft, or damage of personal belongings of any Guest or visitor on Hotel premises, except where such loss is directly caused by the negligence of Hotel staff. Guests are advised to use the in-room safe provided and to report any suspected theft immediately to Hotel management and the relevant authorities.
9.3 Hotel Liability
The Hotel’s liability to any Guest shall be limited to direct losses arising from the Hotel’s proven negligence and shall not in any circumstances exceed the total room rate paid for the booking in question. The Hotel is not liable for indirect, consequential, or special losses of any kind.
9.4 Force Majeure
The Hotel shall not be liable for any failure or delay in the performance of its obligations where such failure or delay results from circumstances beyond the Hotel’s reasonable control, including but not limited to natural disasters, acts of government, civil unrest, strikes, pandemic, or power failures.
10. Facilities & Services
10.1 Availability
The Hotel endeavours to ensure that all advertised facilities and services are available during the Guest’s stay. However, facilities may be temporarily unavailable due to maintenance, refurbishment, or circumstances beyond the Hotel’s control. Temporary closure of a facility does not entitle the Guest to compensation unless the Hotel has failed to provide reasonable notice or the closure materially affects the core purpose of the booking.
10.2 Dining & Alcohol
Dining venues operate subject to their individual opening hours. The serving of alcoholic beverages is subject to applicable Bangladesh regulations and the Hotel’s licensing conditions.
10.3 Swimming Pool & Health Club
Use of the swimming pool and Health Club is subject to posted safety rules. Children under 18 must be accompanied by a responsible adult. The Hotel accepts no liability for injury sustained through improper or reckless use of these facilities.
10.4 Meeting & Event Spaces
Use of UTSHAV and any other Hotel event spaces is subject to a separate Events Agreement which will be provided at the time of booking. The present Terms apply in addition to, and do not replace, any Events Agreement.
11. Intellectual Property
All content on the Hotel’s website, including text, photography, graphics, logos, and branding, is the property of the Hotel or its licensed suppliers and is protected by applicable copyright and intellectual property laws. No content may be reproduced, distributed, or used commercially without prior written permission from the Hotel.
12. Website Use
12.1 Accuracy
While the Hotel endeavours to keep all information on the Website accurate and up to date, it does not warrant the completeness or accuracy of any information published and reserves the right to make changes at any time.
12.2 External Links
The Website may contain links to third-party websites. These links are provided for convenience only and the Hotel does not endorse or accept responsibility for the content of any linked website.
12.3 Prohibited Use
You may not use the Website for any unlawful purpose, to transmit harmful or malicious content, or to attempt to gain unauthorised access to the Website’s systems or infrastructure.
13. Governing Law & Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the People’s Republic of Bangladesh. Any dispute arising out of or in connection with these Terms shall first be referred to the management of the Hotel for informal resolution. If a dispute cannot be resolved informally within 30 days, it shall be submitted to the exclusive jurisdiction of the competent courts of Dhaka, Bangladesh.
14. Amendments
The Hotel reserves the right to amend these Terms at any time. The current version of the Terms will always be published on the Website. Continued use of the Website or Hotel services after the publication of revised Terms constitutes your acceptance of the revised Terms.
15. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
16. Contact
For any questions relating to these Terms and Conditions, please contact:
Days Hotel Dhaka 69 Suhrawardy Avenue, Baridhara Diplomatic Zone, Dhaka 1212, Bangladesh Phone: +88 02-58810630 Reservations: +8801975006314 Email: reservation@dayshotelbd.com Website: dayshotelbd.com
These Terms and Conditions were last reviewed and updated on 1 January 2025.