At Days Hotel Dhaka, we respect the privacy of our guests, visitors, and customers. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you visit our website, make a reservation, contact us, or use our services.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
• Full name
• Contact number
• Email address
• Billing and reservation information
• Check-in and check-out details
• Special requests or preferences related to your stay
• Any other information you provide when contacting or communicating with us.
We may also automatically collect limited technical information, such as your IP address, browser type, device information, and website usage data, to help us improve the functionality and security of our website.
How We Use Your Information
The information we collect may be used to:
• Process and manage room reservations
• Provide hotel services and respond to your requests
• Communicate reservation confirmations, updates, and important information
• Improve our guest experience and hotel services
• Respond to inquiries, feedback, or complaints
• Maintain website security and prevent fraudulent or unauthorized activities
• Comply with applicable legal and regulatory
Booking & Reservation Data
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- Full name
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- Email address
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- Phone number
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- Billing address
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- Nationality
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- Passport or national ID number (required for check-in under Bangladesh law)
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- Check-in and check-out dates
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- Room type and rate
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- Payment card details (partially masked; full card data processed by our payment processor only)
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- Special requests and preferences
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- Dietary requirements (where provided voluntarily)
Guest Stay Data
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- On-property behaviour relevant to safety and security (CCTV footage — see Section 3.6)
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- Room service and dining orders
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- Facility usage (gym, pool, spa)
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- Maintenance requests and complaints
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- Incident reports (if applicable)
Website & Digital Data
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- IP address and browser type
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- Pages visited and time spent on the Website
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- Referring website or search query
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- Device type (desktop, mobile, tablet)
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- Cookie identifiers (see Section 8 — Cookies)
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- Contact form submissions
Marketing & Communication Data
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- Email communication history
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- Newsletter subscription status
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- Marketing preferences (opt-in / opt-out)
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- Survey responses
Event & Meeting Data
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- Company name and job title (for corporate and event bookings)
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- Number and names of delegates
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- Event requirements and catering preferences
CCTV & Security Data
The Hotel operates CCTV cameras in public areas including the lobby, car park, corridors, pool, gym, and dining venues for the safety and security of all guests and staff. CCTV footage is:
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- Retained for a maximum of 90 days
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- Accessible only to authorised Hotel security and management personnel
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- Shared with law enforcement only where required by law or a valid legal order
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- Not used for any purpose other than security and incident investigation
How We Collect Your Personal Data
We collect personal data through the following channels:
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- Direct interaction: when you make a booking, check in, contact us by phone or email, fill in a form on our website, or interact with our staff
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- Automated technologies: cookies, server logs, and analytics tools when you visit the Website (see Section 8)
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- Third parties: booking platforms (Booking.com, Expedia, Agoda), travel agents, corporate travel managers, and event organisers who make bookings on your behalf
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- Government and regulatory requirements: we may receive data from immigration or law enforcement authorities as required under Bangladesh law
Why We Use Your Personal Data (Legal Bases & Purposes)
We use your personal data for the following purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Processing and managing your booking | Name, contact, payment, stay details | Contractual necessity |
| Check-in and identity verification | Passport / national ID, name | Legal obligation (Bangladesh hotel regulations) |
| Processing payments | Payment card data | Contractual necessity |
| Providing room, dining, and other services | Preferences, dietary requirements | Contractual necessity |
| Communicating booking confirmations, changes, and updates | Email, phone | Contractual necessity |
| Sending marketing communications (with consent) | Email, name | Consent (opt-in only) |
| Improving the Website and user experience | IP, browser, cookie data | Legitimate interests |
| Safety and security on Hotel premises | CCTV footage | Legitimate interests / Legal obligation |
| Compliance with Bangladesh legal and regulatory requirements | ID, nationality | Legal obligation |
| Resolving disputes and investigating complaints | Booking and stay data | Legitimate interests / Legal obligation |
We will never use your personal data for purposes incompatible with those listed above without first obtaining your consent.
Who We Share Your Personal Data With
We do not sell your personal data to any third party. We share your data only where necessary with the following categories of recipients:
Service Providers & Processors
We share data with carefully selected third-party service providers who process data on our behalf, including:
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- Payment processors: to securely process card payments — SSL Commerce
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- Website analytics providers: to understand website usage — Google Analytics
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- Hotel management software provider: to manage reservations and guest records — WooCommerce
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- Review platforms: where you leave a review on Booking.com, TripAdvisor, or Trip.com, your review content is governed by those platforms’ own privacy policies
All service providers are contractually required to handle your data securely and only for the purposes we specify.
Online Travel Agencies (OTAs)
Where your booking originated through an OTA (Booking.com, Expedia, Agoda, etc.), we receive your booking data from that platform. Your use of the OTA platform is governed by their own privacy policy. We use the data received only to manage your stay.
Legal & Regulatory Authorities
We may disclose personal data to government authorities, law enforcement agencies, or courts where required by law or a valid legal order, including:
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- Bangladesh immigration authorities (as required for foreign national check-in)
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- Bangladesh police or relevant agencies in the event of a security incident
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- Revenue authorities for tax compliance purposes
Business Transfers
In the event of a sale, merger, or acquisition of the Hotel or its operating company, your personal data may be transferred to the new owner as part of the transaction. You will be notified of any such transfer.
We will never share your personal data with third parties for their own marketing purposes without your explicit consent.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain business records, resolve disputes, and comply with applicable legal requirements.
| Data Category | Retention Period |
|---|---|
| Booking and reservation records | 7 years (Bangladesh tax and accounting requirements) |
| Guest identification documents (copies) | 1 year from check-out date, or as required by law |
| Payment records | 7 years |
| CCTV footage | 90 days |
| Marketing opt-in records | Until consent is withdrawn + 1 year |
| Website analytics data | 26 months (rolling) |
| Complaint and incident records | 3 years |
When personal data is no longer required, it is securely deleted or anonymised.
Cookies
What Are Cookies?
Our website may use cookies and similar technologies to improve website functionality, understand visitor preferences, analyze website traffic, and enhance your overall browsing experience. You may choose to disable cookies through your browser settings. However, some website features may not function properly as a result.
Types of Cookies We Use
| Cookie Type | Purpose | Can be Declined? |
|---|---|---|
| Essential / Strictly Necessary | Required for the website and booking engine to function (session management, security) | No — required for site to work |
| Analytics / Performance | Understanding how visitors use the site (page views, time on site, referral source) — via Google Analytics | Yes — via cookie consent banner |
| Functional | Remembering your preferences (language, currency) | Yes — via cookie consent banner |
| Marketing / Targeting | Serving relevant advertisements on third-party platforms — Facebook Pixel | Yes — via cookie consent banner |
Cookie Consent
When you first visit our website, you will be presented with a cookie consent notice. You may accept all cookies, manage your preferences, or decline non-essential cookies. Withdrawing cookie consent does not affect the lawfulness of any previous processin.
International Data Transfers
Days Hotel Dhaka is based in Bangladesh. Some of our third-party service providers (e.g. email platforms, analytics providers) may process your data outside Bangladesh. Where data is transferred internationally, we ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protections, consistent with applicable data protection law.
If you are a guest from the European Union or European Economic Area, your data will be handled in a manner consistent with the requirements of the General Data Protection Regulation (GDPR) to the extent applicable.
Data Security
We take the security of your personal data seriously and implement appropriate technical and organisational measures including:
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- Encrypted connections (HTTPS/TLS) on the Hotel website for all data transmission
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- Access controls: personal data accessible only to authorised Hotel staff on a need-to-know basis
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- Secure payment processing: all card transactions processed through PCI-DSS compliant payment gateways — the Hotel does not store full card numbers
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- Regular staff training on data protection and guest privacy
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- Secure physical storage of any paper-based guest records
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- Regular review of our data protection practices
Despite these measures, no data transmission over the internet is completely secure. We cannot guarantee the absolute security of data transmitted to us electronically. You provide data at your own risk; however, we will notify you promptly if we become aware of any security breach affecting your personal data.
Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
| Right | What It Means |
|---|---|
| Right of Access | Request a copy of the personal data we hold about you |
| Right to Rectification | Request correction of inaccurate or incomplete data |
| Right to Erasure | Request deletion of your data where there is no compelling reason for continued processing |
| Right to Restrict Processing | Request that we limit how we use your data in certain circumstances |
| Right to Data Portability | Receive your data in a structured, commonly used format |
| Right to Object | Object to processing based on legitimate interests, including direct marketing |
| Right to Withdraw Consent | Where processing is based on consent, withdraw that consent at any time without affecting prior processing |
| Right to Lodge a Complaint | Lodge a complaint with the relevant data protection authority in your country |
How to Exercise Your Rights
To exercise any of the above rights, please submit your request in writing to:
Email: Reservation@dayshotelbd.com Post: Privacy Contact, Days Hotel Dhaka, 69 Suhrawardy Avenue, Baridhara Diplomatic Zone, Dhaka 1212, Bangladesh
We will respond to your request within 30 days of receipt. We may request proof of identity before processing your request to protect your data from unauthorised access.
In some circumstances, we may be unable to fulfil a request — for example, where data is required to comply with a legal obligation. In such cases, we will explain our reasons in writing.
Children’s Privacy
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal data from children without verifiable parental or guardian consent. If you believe we have inadvertently collected personal data from a child, please contact us immediately and we will take prompt steps to delete such data.
Links to Third-Party Websites
Our website may contain links to third-party websites including booking platforms, social media, and review sites. These sites have their own privacy policies, which we recommend you review. We are not responsible for the privacy practices or content of any third-party website.
Changes to This Privacy Policy
Days Hotel Dhaka may update this Privacy Policy from time to time to reflect changes in our services, website practices, or applicable requirements. Any updates will be published on this page with the revised effective date.
Contact
This Privacy Policy was last reviewed and updated on 29th August 2026.